Dave has been a Simply Computers customer in Branford for several years, so when his brand-new printer started giving him trouble, he knew who to call.

His new HP printer should have been a straightforward installation. Instead, getting it set up and working properly turned into a frustrating experience.

Even after the printer was finally installed, the scanner simply wouldn’t work. And printing wasn’t entirely reliable either. Sometimes the printer would work, only to go offline afterward.

What should have been a simple installation turned into a more complicated troubleshooting job.

The printer needed to communicate reliably with the computer over Dave’s home network, but there were connection problems to work through. His network was also running slowly, adding another complication.

Windows was creating difficulties of its own, interfering with parts of HP’s installation software.

I worked through the printer installation, network connection, and Windows settings to get everything communicating properly.

During the process, I also discovered that two Windows security protections had been turned off. I restored those protections so that resolving the printer problems wouldn’t leave Dave’s computer less secure.

By the end of the visit, both printing and scanning were working properly, and the installation problems had been resolved.

It’s a good reminder that even a brand-new printer can cause headaches. Sometimes getting everything to work together takes more than simply following the installation instructions.

For Dave, it meant another successful visit from Simply Computers.